Q: I'm trying to log in with my membership number, but I can't. What should I do now?
A: To log in to dcnwebshop.nl, use your membership number as username and the password you'll find on your membership card. Please note, the membership number must always be entered as a 4-digit number, e.g. member number 1 must be entered as 0001, member number 252 as 0252, etc. The numbers 0 and 1 do not occur in the password and all letters are capital letters. If you are unable to log in, you can send a message to the webshop administrator, at least containing your member number and a short description of the problem. He will try to solve the problem as soon as possible. We strive to solve all problems within 24 hours, however this is not always possible and in special cases it can take a few days before you receive a response.
Q: I am not a member of DAF Club Nederland, can I still use the D.C.N. webshop?
A: No, you must be a member of DAF Club Netherlands to buy parts in the shop. And that also offers many other benefits! If you want to become a member, please contact the secretariat of DAF Club Netherlands. We would like to welcome you as a member!
Q: Where can I find my login details (username, password)?
A: This information is stated on the DAF Club Netherlands membership card.
Q: I lost my login details, how to continue?
A: You can request this information from the secretariat of DAF Club Nederland (secretariaat@dafclub.nl).
Q: I placed an order, but did not receive an order confirmation by e-mail, what should I do?
A: The cause of this problem is usually that the provided E-mail address is incorrect or has a typing error. To make sure that your order has been received in good order, please contact the parts warehouse of DAF Club Netherlands (magazijn@dafclub.nl or (+31)6-15 26 64 14).
Please state the membership number and the order date. If you would still like an e-mail confirmation, it is best to send a message to the webshop administrator, again stating the member number, order date and the e-mail address to which the confirmation should be sent.
Q: I want to order a part, but I cannot find it in the webshop. How can I order this part?
A: Only the most requested parts can be ordered in the webshop. If a part is not available in the webshop, you cannot order it via the webshop. In that case, it is best to contact the DAF Club Netherlands parts warehouse (magazijn@dafclub.nl). Please include your member number and as much detail as possible about the part you are looking for with all inquiries.